Privacy Policy

1. Overview

This Privacy Policy explains what data KlydeLabs ("we", "us") collects when you use our website and services ("the Service"), how we use it, who we share it with, and the choices you have.

2. Data We Collect

• Account information: name, email, password hash (or third-party sign-in identifier), and account preferences.
• Uploaded media: the videos, audio files, and any related metadata you submit for processing.
• Generated content: clips, transcripts, subtitles, chapters, summaries, titles, descriptions, scores, and related artefacts produced from your uploads.
• Billing and subscription data: plan, subscription status, and billing-period information, plus the Stripe customer and subscription identifiers. Payment card details are handled entirely by Stripe and are never stored on KlydeLabs servers.
• Usage metrics: the number of uploads and the total processing time (the combined duration of the videos you submit) per billing period. We track processing time to monitor fair use of your plan (see our Terms). These are counts and durations, not the content itself.
• Usage and diagnostic data: log timestamps, IP address, browser and device information, request paths, error traces, and other telemetry needed to operate and secure the Service.

3. How We Use Your Data

• To process your uploads and generate AI outputs you request.
• To create, authenticate, and maintain your account.
• To manage subscriptions, payments, invoices, refunds, and dunning.
• To improve the Service, debug issues, and prevent fraud or abuse.
• To communicate with you about your account, billing, or service notices.
• To comply with legal obligations and respond to lawful requests.

4. Third-Party Processors

To operate KlydeLabs we share only the data necessary with the following providers:

• Stripe — payment and subscription processing. Stripe receives your billing details; we receive only customer/subscription identifiers and status.
• OpenAI — audio transcription and AI text generation. To produce your transcripts, clips, summaries, titles, and similar outputs, your uploaded audio and the resulting transcript text are sent to OpenAI's API.
• Hosting and infrastructure providers — the servers that run KlydeLabs and store your uploads and generated outputs.
• Email delivery provider — transactional and account notifications.

Some processing runs entirely on our own servers and is not sent to any third party — including word-level subtitle alignment (WhisperX), speaker analysis, and prosody/audio analysis. We do not use third-party advertising or analytics trackers.

Each third-party processor applies its own privacy and security policy to data it receives.

5. AI Processing & Model Training

We use AI to provide the Service. Your uploaded media and its transcript are processed by OpenAI's API and by models we run ourselves, for the sole purpose of generating the outputs you request (clips, transcripts, subtitles, summaries, titles, and related suggestions).

We do not use your uploads, transcripts, or generated content to train AI models — neither our own nor third parties'. We do not sell your content. Generated outputs are produced on your behalf for your use.

6. User Content in Uploads

You are responsible for any personal data of third parties contained in the media you upload (for example, the voices, faces, or names of guests in your recordings). You must have a lawful basis to upload such data and to allow KlydeLabs and its processors to transcribe, generate clips from, or otherwise process it.

7. Data Retention and Deletion

We keep each category of data only as long as needed for the purpose it was collected, then delete it. Our retention periods are:

• Account information (name, email, login): for the life of your account. When you delete your account, it is removed promptly (typically immediately, and within 30 days from any residual backups).
• Uploaded media and generated content (videos, audio, clips, transcripts, subtitles): stored while your account is active, until you delete them. You can delete the files for any upload at any time from the Uploads page, and deleting your account removes them all.
• Billing & tax records (invoices, transactions, subscription history): retained for at least 7 years to meet U.S. and California tax and financial-record obligations, even after account closure.
• Payment card details: never stored by us — handled by Stripe (a PCI-compliant processor). We keep only Stripe customer and subscription identifiers.
• Usage & fair-use metrics (upload counts, processing minutes): retained while your account is active to operate the Service and monitor fair use, and removed when you delete your account.
• Server and application logs: up to 30 days, then automatically deleted.
• Support communications: up to about 2 years, for dispute resolution and quality.

You can delete your account and all associated data yourself at any time from the Settings page (or by contacting us). On deletion we cancel any active subscription and permanently remove your content and personal data, except records we are required to keep by law (such as the billing and tax records noted above).

8. Cookies & Browser Storage

KlydeLabs uses browser storage only to keep you signed in: a short-lived access token is held in your browser's local storage, and a long-lived refresh token is stored in a secure, HttpOnly cookie that your browser sends back to us automatically. We do not use third-party advertising or analytics trackers. You can clear this data from your browser at any time, but doing so will sign you out.

9. Security

We apply industry-standard administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure; please use a strong, unique password and notify us immediately if you suspect unauthorized account access.

10. Your Choices & Rights

• Update your profile and preferences from the Settings page.
• Manage your subscription and payment method from the Billing page.
• Delete the media and generated files for any upload from the Uploads page.
• Delete your account and all associated data at any time from the Settings page.
• Contact us to access, correct, or export the personal data we hold about you.

Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA (including access, portability, correction, and erasure). We honor these requests as required by applicable law.

11. International Transfers

Your data may be processed in countries other than the one in which you reside. Where required, we rely on appropriate safeguards such as standard contractual clauses to govern these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Service. Continued use after the effective date constitutes acceptance of the updated policy.

13. Contact

Questions or requests about your data? Contact us at [email protected].